UniversityWafer, Inc. is committed to providing our customers with a positive shopping experience. We have put together the following policy page to explain our policies and procedures. Please read through this page carefully so that you understand our policies and how they may affect you.
We collect personal information from our customers, such as name, address, phone number, and email address, for the purpose of processing orders and providing customer service.
We will not share or sell your personal information to any third party.
We offer standard shipping on all orders. But can custom ship depending on what you choose on the store.
Orders are usually processed and shipped next day, unless otherwise stated.
We ship to most locations within around the world.
Shipping costs will vary based on the weight and size of the items ordered and the shipping location.
We accept returns within 15 days of the original purchase date.
All returned items must be in new, unused condition. A 15% restocking fee may apply if customer buys incorrect item and needs to replace. The customer will pay the shipping fees.
If we made a mistate, we will issue a refund for the cost of the item(s) returned and the shipping fee.
We accept major credit cards and PayPal for online orders. Payment must be made in full at the time of the order.
If you have any questions about our policies or your order, please contact us by email
Thank you for shopping with us!
Return Policy: There will be a 15% restocking fee for all returns. All returns must be sent back within 15 days of recieving the shipment. All duties, domestic and international taxes, shipping and customs fees are paid by the buyer and are not refunded. Custom orders are on a best effort basis with no refunds.
Return shipment is paid for by the buyer unless extenuating circumstances arise
Refund Policy: Please allow the credit card processor up to 7 days to credit back your credit card
Cancellation Policy: We will make every attempt to cancel an order before it ships. Once shipped, the order cannot be canceled
Delivery/Shipping Policy: We do not ship to any countries not allowed by the US customs. This includes but is not limited to Syria, North Korea, Sudan, Iran, and Cuba. OVERNIGHT/Next Day orders received AFTER 3:30pm EASTERN Standard Time will ship the NEXT Business Day.